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Backend Process
Shri Misri understands that achieving an exceptional client experience at each point in the client journey isn’t just about what happens in the front office. Shri Misri back-office solutions combine robust competency in delivering business process transformation.
- Order processing : Payment recording, dispute investigation, dispute settlement, bill generation, bill dispatch, dealings reconciliation, payment break-up arrange.
- Order Fulfillment : Promotion items and samples in single-piece orders to specific end-user customers, or bulk shipments to events or dealers.
- Account Management : Account maintenance, account level modifications, account/ taxation reconciliation.
- Loyalty Program Management : Account retention, loyalty/retention programs, customer/account retention, and products retention.
- Document Management : Document management and file process
- Claims Processing : Account creation, policy issuance, loan origination, payment calculation, risk assessment, KYC process.
- Revenue Cycle Management : Financial clearance, coding accuracy, money recoveries, and denial reversals.
- Underwriting : Rules-based underwriting, automation, case management, rating, and rate-class assignment.